Insure your airline tickets into refundable tickets via IME Pay now.

IME Pay has incorporated a new feature that allows users to get a refund on their flight tickets booked via IME Pay. Even on non-refundable tickets, users can pay a premium of 10%+ VAT on the total airfare while booking the ticket and change the ticket to refundable one.

With this feature, users can get a refund on their tickets 2 hours prior to the departure period as a resolution for emergencies. It is applicable for both refundable and non-refundable airline tickets found in the IME Pay wallet app. The refund can be claimed by contacting the customer service of IME Pay on the toll-free number and also via e-mail. Users will get a 100% refund of the flight fare excluding the premium paid (the premium fee is the cost of the refundable ticket). 

Here is how you can book a Refundable Airline Ticket on IME Pay:

  • Go to ‘Travel’.
  • Select ‘Flight’
  • Choose the departure location, destination, and departure date.
  • Select the preferred flight.
  • Enable IME Pay Refundable option.

(You can see the charge implied to convert the ticket to 100% refundable)

  • New fare totals will be calculated.
  • Proceed to the next step.
  • Fill in the details required.
  • Review your transaction.
  • Enter the transaction PIN and download your ticket.

Don’t have IME Pay app.

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IME Digital Solution Ltd.
IME Complex – 6th Floor
Panipokhari, Kathmandu, Nepal

Toll-free No (NTC User Only): 16600161616
Tel: 01-4217601, 01-4217600

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